Qdaten Standard After-Sales Service & Warranty Terms
Usually, we provide 6 months of warranty to our products. We won’t offer free after-service with man-made issues of screen broken or body damaged. The buyer would better make inspection to each phones or our products once they received the package. Please deliver us photos or videos about issues of our product in time if there is any problem of them. Due to its cross-border transaction. To save time and cost for both of us. We often provide trouble shooting ways as follow:
Return back address in Hong Kong
Please send us tracking info if you return back our products. Our service people will return back to you after fix issues.
01.
Warranty Period & Coverage
- 6-Month Limited Warranty: Qdaten provides a comprehensive 6-month functional warranty on all pre-owned and reconditioned devices, effective from the date of delivery receipt.
- Exclusions: This warranty strictly covers inherent functional and hardware defects. It excludes any artificial damage, physical liquid ingress, cracked screens, or external chassis damage caused by improper handling.
02.
Mandatory Intake Inspection
- Verification Window: Buyers are required to conduct a thorough physical and operational inspection of all units immediately upon receiving the package.
- Evidence Submission: Any discrepancies, cosmetic variances, or functional defects must be reported to our sales team within 48 hours of delivery. Reports must be accompanied by clear, high-resolution photos or operational testing videos.
03.
Cross-Border Resolution Framework
To optimize turnaround times and minimize cross-border logistics overhead, Qdaten provides three flexible compensation and repair tiers:
- Tier I (Spare Parts Provision): Qdaten will supply premium, high-quality replacement components with your subsequent order to facilitate immediate repairs by your local technical team.
- Tier II (Local Service Reimbursement): If local servicing is preferred, the buyer may submit a verified repair quote. Qdaten will credit, share, or fully reimburse the authorized local repair costs.
- Tier III (Hong Kong RMA Return): For complex technical anomalies that cannot be resolved locally, devices can be routed back to Hong Kong position will be transferred from HK to our Shenzhen service hub for physical depot repair or unit replacement.
04.
Reverse Logistics & RMA Shipping Return Protocol
- Prior Authorization: Before dispatching any cargo, buyers must contact their designated Qdaten account manager to obtain official return authorization and verify the specific Hong Kong warehouse destination address.
- Tracking Compliance: The buyer must provide valid international tracking details and the air waybill (AWB) immediately upon shipping the return batch.
- Redelivery: Upon receipt, our technical depot will prioritize the diagnostics, repair, or replacement of the devices and arrange swift redelivery back to the buyer.